Question 1

Are your Sample Packs Royalty-Free?

Accepted Answer

YES! The products we sell can be used in your releases without paying any additional royalties to the rights owners. If there are ever any exceptions to this rule then the terms of the exception will be made very clear on the relevant product page.

Question 2

When I buy a Sample Pack from DMSamples.com, what exactly am I paying for?

Accepted Answer

When you buy a Sample Pack from us, the price includes a license to use the samples/loops in your music releases, royalty-free. Please keep your receipt as proof of purchase. However, if you ever need to get clearance on a loop or sample and you don't have your receipt then we will be happy to provide you with a copy, or if you like, we'll contact the relevant manufacturer to confirm that you bought the product legitimately.

Question 3

How Do I Place An Order?

Accepted Answer

It couldn't be easier. Simply find a product you want to order, click Add to Cart, then click Checkout. Pay for your product(s) and we will email your download link(s). Click on the download link to download the product from our server, which has been optimized for fast downloading. Once you've completed the download process you're ready to start making music using your new loops and samples. If you have any questions about ordering products from DMSamples.com then please contact our friendly support team. We're open 365 days a year.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major Credit Card and Debit Cards and PayPal.

Question 5

How long will it take for me to download this product?

Accepted Answer

That depends on the speed of your computer and the size of the file. You can get a fairly accurate indication of how long it will take you to download a product from the product page. Look for the "Download Size" on the left tab.

Question 6

My ZIP file is coming up as corrupted when I try to extract it. What do I do?

Accepted Answer

Occasionally, if a ZIP file has been created on a MAC, then PCs may not be able to open it through Windows XP or Vista and you may receive an error message. However, in this situation, we recommend that you download WinRar from http://www.rarlab.com/download.htm - Once you have installed it, simply navigate to the ZIP file and right click on it, then select the option to "Repair Archive". This will normally fix all errors. However, if you still get an issue then please contact us for support. We aim to remedy all errors within 1 working day.

FAQ

Frequently asked questions